PRIME’s International Merchandise Return Service (IMRS) is the international product exchanged among PRIME Members to return items free of charge from an e-Buyer to e-Seller. Users will mainly be retail customers who buy via internet and need to return goods that are not suitable. Items may be returned free of charge to the person returning the item, irrespective of how they received the item, provided their e-Seller gives them the necessary information and go ahead. In order to start with the country setup on the CRP platform from IPC, there is some information that needs to be provided in advance, in order to configure the systems and the specific requirements for each Post. The setup requirements are essential to develop the label and start the return process. The PRIME return label is standard, but there is some room for the Posts to decide whether they will need a customer’s receipt, customer reference number, etc. More information at prime@prime-posts.com
The process is very similar to IBRS as the label is similar to allow posts to easily recognize it. You may study the Operational Guide (https://prime-posts.com/wp-content/uploads/private/IMRS-Guide-1.pdf) to understand how to build and incorporate the process into your operations. The template labels for IMRS are available for download (https://prime-posts.com/wp-content/uploads/private/Barcode-Labels-Template.zip) here. This service can be used with all UPU products and not just PRIME products. For instance, customers order items from a marketplace and these are sent via UPU parcel service. The receiving post can use the PRIME IMRS service to return the parcel to origin post.
The costs for IMRS service are included in the PRIME contribution fee, so no extra costs for the posts.
The payment among posts is done using the IBRS rates. In addition, per each EMC scan, the receiving post will pay to the sending post 0.8 SDR per items. PRIME provide reports to support the payments just like what PRIME does for the other agreements. The seller sends an item to an addressee, with the label inside or with a URL link to download. In the first case, the sending post provides the label to the seller. In the second case PRIME provides the label to the addressee via the platform to print the label and the post does not need to do anything. When the IMRS labels are used, PRIME will report the traffic for settlement based on the EMC scans from the receiving posts.