The Global Customer Service System (GCSS) is a web-based system for inquiring about cross-border tracked packets (Registered, Exprès, Insured and IMRS).

It is a streamlined channel of communication between the various PRIME Members’ customer service centres to ensure a fast reply to inquiries about the status of international tracked packets.

  • PRIME has three modules on GCSS (Registered, Insured and Expres/Tracked) to give Posts a more complete picture of their customer’s journey.
  • Tracking data is captured at both item and dispatch/consignment level and all PRIME members share the same quality standards and targets.

GCSS is readily available online to all PRIME members. Currently, there are circa 160 approved PRIME members, of which 150+ are actively using GCSS for exchanging tracked packet data and inquiries.

The system allows members to compensate each other by ready Flat Files which contain the authorization codes used for the payment of the indemnities.