Training

Explanation

Live training sessions are provided to explain the advantages of PRIME membership. There are sessions on the PRIME agreements and the related governing rules and operational requirements. Special attention is given to raise awareness of the importance of reporting, in order to facilitate the correct interpretation of data.

Other training focuses on the Global Customer Service System (GCSS) functionality, such as the workflow concept, tracking and data capture, Status Update Messages (SUM), Quality Update Messages (QUM), proactivity through notification messages (NQ) and workflow actions.

When members share information that can be useful to all, it will be uploaded in this section.

Below you can find some examples of training that was provided.

Documents of completed training sessions are downloadable in zip files. These are ordered by date and show the location and topic of the training. Please consider that some rules might have changed since the training was provided.