Operator Details

Operator Name

Royal Mail Group Plc

ISO Code

GB

PRIME services used

Registered

Provided under PRIME network: Yes

Inbound: Yes

Outbound: Yes

Prefix: RA to RZ

Tracked

Provided under PRIME network: Yes

Inbound: Yes

Outbound: Yes

Prefix: LA to LZ excluding LU

Exprès

Inbound: Yes

Outbound: Yes

Prefix: LA to LZ excluding LU

IMRS

eSeller Post: Yes

eBuyer Post: Yes

Prefix: LU

Delivery

Scanning Event Version

emsevt_v.3

Door

Registered: Yes

Tracked: Yes

Exprès: Yes

IMRS: Yes

Neighbour

Tracked: Yes

Exprès: Yes

Collect from Store

Comments: When items are undelivered they can be collected from the recipients local customer service which is there local Delivery Office

Different Address

Tracked: Yes

Exprès: Yes

Comments: For Tracked and Expres when delivered to Neighbour

PO Box

Registered: Yes

Tracked: Yes

Exprès: Yes

IMRS: Yes

Official Delivery Days

Registered: Monday to Friday

Tracked: Monday to Friday

Exprès: Monday to Friday

IMRS: Monday to Friday

Comments: Deliveries are attempted to consumers on Saturday and business addresses if open

Dutiable Items Accepted

Registered: Yes

Tracked: Yes

Exprès: Yes

Comments: IMRS - as these are return items duty is not expected to be charged

Provide EMI for final delivery after an EMH

Registered: Yes

Tracked: Yes

Exprès: Yes

IMRS: Yes

In what format are delivery advices provided

Registered: physical

Tracked: physical

Exprès: physical

IMRS: physical

Comments: For all inbound items a physical card is left at the address if item cannot be delivered

Do you have any specific requirements for delivery (e.g. recipient phone number, email address, tax id number etc.)?

In the EMSEVT 3 event we would like to have the recipient mobile phone number and email address

For Registered items, do you provide a copy of the recipients signature on your tracking website?

Yes

For Registered items, does your Post show a recipient name on your tracking website?

Yes

Recipient Delivery Confirmation

Physical Delivery Confirmation

Yes

Physical Delivery Confirmation Comment

This is done via EMI event

Undeliverable Items

How many delivery attempts are made?

One delivery and one re-delivery

Is an advice of delivery left for undeliverable items?

Yes

How long are undelivered items held for?

18 days with the exception of custom charge items which are held for 21 days

Customs

What is your customs threshold in local currency or SDR for:

Documents: Free

Samples: Commercial samples are subject to customs relief dependent on HMRC decision

Samples currency: GBP

Gifts: 39

Gifts currency: GBP

Do you charge for presentation to customs?

Yes

If yes, how much is this charge?

£8.00

ITMATT

Post provides ITMATT data on

Registered: Yes

Tracked: Yes

Post requests ITMATT data on

Registered: Yes

Tracked: Yes

Is your post currently sending Electronic Advance Data (ITMATT and PREDES) to at least 1 country?

Yes

Useful Information

National Tracking URL

https://www.royalmail.com/track-your-item

Website URL

https://www.royalmailgroup.com