Operator Details
Operator Name
Royal Mail Group Plc
ISO Code
GB
PRIME services used
Registered
Provided under PRIME network: Yes
Inbound: Yes
Outbound: Yes
Prefix: RA to RZ
Tracked
Provided under PRIME network: Yes
Inbound: Yes
Outbound: Yes
Prefix: LA to LZ excluding LU
Exprès
Inbound: Yes
Outbound: Yes
Prefix: LA to LZ excluding LU
IMRS
eSeller Post: Yes
eBuyer Post: Yes
Prefix: LU
Delivery
Scanning Event Version
emsevt_v.3
Door
Registered: Yes
Tracked: Yes
Exprès: Yes
IMRS: Yes
Neighbour
Tracked: Yes
Exprès: Yes
Collect from Store
Comments: When items are undelivered they can be collected from the recipients local customer service which is there local Delivery Office
Different Address
Tracked: Yes
Exprès: Yes
Comments: For Tracked and Expres when delivered to Neighbour
PO Box
Registered: Yes
Tracked: Yes
Exprès: Yes
IMRS: Yes
Official Delivery Days
Registered: Monday to Friday
Tracked: Monday to Friday
Exprès: Monday to Friday
IMRS: Monday to Friday
Comments: Deliveries are attempted to consumers on Saturday and business addresses if open
Dutiable Items Accepted
Registered: Yes
Tracked: Yes
Exprès: Yes
Comments: IMRS - as these are return items duty is not expected to be charged
Provide EMI for final delivery after an EMH
Registered: Yes
Tracked: Yes
Exprès: Yes
IMRS: Yes
In what format are delivery advices provided
Registered: physical
Tracked: physical
Exprès: physical
IMRS: physical
Comments: For all inbound items a physical card is left at the address if item cannot be delivered
Do you have any specific requirements for delivery (e.g. recipient phone number, email address, tax id number etc.)?
In the EMSEVT 3 event we would like to have the recipient mobile phone number and email address
For Registered items, do you provide a copy of the recipients signature on your tracking website?
Yes
For Registered items, does your Post show a recipient name on your tracking website?
Yes
Recipient Delivery Confirmation
Physical Delivery Confirmation
Yes
Physical Delivery Confirmation Comment
This is done via EMI event
Undeliverable Items
How many delivery attempts are made?
One delivery and one re-delivery
Is an advice of delivery left for undeliverable items?
Yes
How long are undelivered items held for?
18 days with the exception of custom charge items which are held for 21 days
Customs
What is your customs threshold in local currency or SDR for:
Documents: Free
Samples: Commercial samples are subject to customs relief dependent on HMRC decision
Samples currency: GBP
Gifts: 39
Gifts currency: GBP
Do you charge for presentation to customs?
Yes
If yes, how much is this charge?
£8.00
ITMATT
Post provides ITMATT data on
Registered: Yes
Tracked: Yes
Post requests ITMATT data on
Registered: Yes
Tracked: Yes
Is your post currently sending Electronic Advance Data (ITMATT and PREDES) to at least 1 country?
Yes
Useful Information
National Tracking URL
https://www.royalmail.com/track-your-item
Website URL