{"id":3773,"date":"2021-05-05T16:58:25","date_gmt":"2021-05-05T15:58:25","guid":{"rendered":"https:\/\/testprimeposts.wpengine.com\/services\/gcss\/"},"modified":"2025-04-15T16:32:23","modified_gmt":"2025-04-15T15:32:23","slug":"gcss","status":"publish","type":"page","link":"https:\/\/prime-posts.com\/fr\/services\/gcss\/","title":{"rendered":"Syst\u00e8me mondial de service client (GCSS)"},"content":{"rendered":"\n<p class=\"is-style-lead-in\">Le commerce \u00e9lectronique international a connu une croissance rapide ces derni\u00e8res ann\u00e9es. Les postes jouent un r\u00f4le essentiel dans l'exp\u00e9rience du client pour le compte du vendeur en ligne. Les requ\u00eates de suivi et de localisation sont un moment de v\u00e9rit\u00e9 dans l'exp\u00e9rience du commerce \u00e9lectronique et peuvent affecter la probabilit\u00e9 d'un nouvel achat pour les vendeurs en ligne.<\/p>\n\n\n\n<p class=\"is-style-default\">Lorsque les postes le font bien, elles satisfont les clients et r\u00e9solvent la majorit\u00e9 des demandes de service client rapidement et \u00e0 faible co\u00fbt. Le GCSS permet aux \u00e9quipes du service client d'interagir rapidement et en douceur et offre un syst\u00e8me de suivi tr\u00e8s puissant, donnant aux agents du service client tous les outils dont ils ont besoin pour r\u00e9soudre rapidement les probl\u00e8mes.<\/p>\n\n\n\n<p class=\"is-style-default\">Le GCSS couvre les demandes de renseignements concernant le suivi transfrontalier de paquets (Recommand\u00e9, Suivi, Expr\u00e8s, Assur\u00e9 et IMRS).<\/p>\n\n\n\n<p class=\"is-style-default\">Il s'agit d'un canal de communication rationalis\u00e9 entre les centres de service client des membres de PRIME afin de garantir une r\u00e9ponse rapide au statut de suivi international de paquets.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Les donn\u00e9es de suivi sont saisies au niveau de l'exp\u00e9dition\/consignation et tous les membres de PRIME partagent les m\u00eames normes et objectifs de qualit\u00e9.<\/li>\n<\/ul>\n\n\n\n<p class=\"is-style-default\">Le GCSS est facilement accessible en ligne pour tous les membres de PRIME. Actuellement, PRIME compte environ 160 membres agr\u00e9\u00e9s, dont plus de 150 utilisent activement le GCSS pour \u00e9changer des informations par rapport au suivi des paquets.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Le syst\u00e8me mondial de service client permet de suivre les livraisons et les retours, de sorte que les questions peuvent \u00eatre trait\u00e9es et r\u00e9solues directement. Il permet aux Postes de suivre les probl\u00e8mes et de r\u00e9soudre les r\u00e9clamations pour les services de Suivi, Expr\u00e8s, Recommand\u00e9 et Assurance.<\/p>\n","protected":false},"author":1,"featured_media":2839,"parent":3771,"menu_order":53,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3773","page","type-page","status-publish","has-post-thumbnail","hentry",""],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Syst\u00e8me mondial de service client (GCSS) - PRIME<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/prime-posts.com\/fr\/services\/gcss\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Syst\u00e8me mondial de service client (GCSS) - 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