{"id":3773,"date":"2021-05-05T16:58:25","date_gmt":"2021-05-05T15:58:25","guid":{"rendered":"https:\/\/testprimeposts.wpengine.com\/services\/gcss\/"},"modified":"2026-06-03T14:49:14","modified_gmt":"2026-06-03T13:49:14","slug":"gcss","status":"publish","type":"page","link":"https:\/\/prime-posts.com\/fr\/services\/gcss\/","title":{"rendered":"Syst\u00e8me mondial de service client (GCSS)"},"content":{"rendered":"\n<p class=\"is-style-lead-in wp-block-paragraph\">Le commerce \u00e9lectronique international a connu une croissance rapide ces derni\u00e8res ann\u00e9es. Les postes jouent un r\u00f4le essentiel dans l'exp\u00e9rience du client pour le compte du vendeur en ligne. Les requ\u00eates de suivi et de localisation sont un moment de v\u00e9rit\u00e9 dans l'exp\u00e9rience du commerce \u00e9lectronique et peuvent affecter la probabilit\u00e9 d'un nouvel achat pour les vendeurs en ligne.<\/p>\n\n\n\n<p class=\"is-style-default wp-block-paragraph\">Lorsque les postes le font bien, elles satisfont les clients et r\u00e9solvent la majorit\u00e9 des demandes de service client rapidement et \u00e0 faible co\u00fbt. Le GCSS permet aux \u00e9quipes du service client d'interagir rapidement et en douceur et offre un syst\u00e8me de suivi tr\u00e8s puissant, donnant aux agents du service client tous les outils dont ils ont besoin pour r\u00e9soudre rapidement les probl\u00e8mes.<\/p>\n\n\n\n<p class=\"is-style-default wp-block-paragraph\">Le GCSS couvre les demandes de renseignements concernant le suivi transfrontalier de paquets (Recommand\u00e9, Suivi, Expr\u00e8s, Assur\u00e9 et IMRS).<\/p>\n\n\n\n<p class=\"is-style-default wp-block-paragraph\">Il s'agit d'un canal de communication rationalis\u00e9 entre les centres de service client des membres de PRIME afin de garantir une r\u00e9ponse rapide au statut de suivi international de paquets.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Les donn\u00e9es de suivi sont saisies au niveau de l'exp\u00e9dition\/consignation et tous les membres de PRIME partagent les m\u00eames normes et objectifs de qualit\u00e9.<\/li>\n<\/ul>\n\n\n\n<p class=\"is-style-default wp-block-paragraph\">Le GCSS est facilement accessible en ligne pour tous les membres de PRIME. Actuellement, PRIME compte environ 160 membres agr\u00e9\u00e9s, dont plus de 150 utilisent activement le GCSS pour \u00e9changer des informations par rapport au suivi des paquets.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Laur\u00e9ats des prix GCSS 2025<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">PRIME est heureux de r\u00e9compenser les op\u00e9rateurs ayant fourni un service client exceptionnel \u00e0 ses partenaires du r\u00e9seau mondial PRIME gr\u00e2ce \u00e0 ses prix Or, Argent et Bronze. Toutes nos f\u00e9licitations aux laur\u00e9ats 2025.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Enregistr\u00e9es<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Or \u2013 \u00c9gypte (97,34 %), G\u00e9orgie (97,41 %)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Argent \u2013 \u200b\u200bMalte (94,78 %), Oman (94,39 %), Slov\u00e9nie (96,42 %)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Bronze \u2013 Arm\u00e9nie (92,86 %), \u00celes Ca\u00efmans (90,20 %), Italie (89,83 %)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Assur\u00e9<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Or \u2013 Gr\u00e8ce (97,63 %)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Bronze \u2013 Autriche (89,55 %), Hong Kong (90,51 %), Italie (86,97 %)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Expr\u00e8s<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Or \u2013 Slov\u00e9nie (97,79 %), \u00c9mirats arabes unis (97,02 %)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Argent \u2013 \u200b\u200bMalte (96,35 %), Maurice (96,92 %)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Bronze \u2013 Br\u00e9sil (91,39 %), Malaisie (93,60 %), Serbie (92,11 %)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Suivi<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Or \u2013 \u00c9mirats arabes unis (97,02 %)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Bronze \u2013 Estonie (91,06 %), Malaisie (93,60 %), Singapour (88,54 %)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Suivi USPS<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Or \u2013 Liban (97,09 %), Slov\u00e9nie (97,79 %), \u00c9tats-Unis (97,62 %)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Argent \u2013 \u200b\u200bMalte (96,35 %), Maurice (96,92 %)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Bronze \u2013 Br\u00e9sil (91,39 %), Malaisie (93,60 %), Serbie (92,11 %)<br><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Le syst\u00e8me mondial de service client permet de suivre les livraisons et les retours, de sorte que les questions peuvent \u00eatre trait\u00e9es et r\u00e9solues directement. Il permet aux Postes de suivre les probl\u00e8mes et de r\u00e9soudre les r\u00e9clamations pour les services de Suivi, Expr\u00e8s, Recommand\u00e9 et Assurance.<\/p>\n","protected":false},"author":1,"featured_media":2839,"parent":3771,"menu_order":57,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ngg_post_thumbnail":0,"footnotes":""},"class_list":["post-3773","page","type-page","status-publish","has-post-thumbnail","hentry",""],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Syst\u00e8me mondial de service client (GCSS) - PRIME<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/prime-posts.com\/fr\/services\/gcss\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Syst\u00e8me mondial de service client (GCSS) - PRIME\" \/>\n<meta property=\"og:description\" content=\"Le syst\u00e8me mondial de service client permet de suivre les livraisons et les retours, de sorte que les questions peuvent \u00eatre trait\u00e9es et r\u00e9solues\" \/>\n<meta property=\"og:url\" content=\"https:\/\/prime-posts.com\/fr\/services\/gcss\/\" \/>\n<meta property=\"og:site_name\" content=\"PRIME\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-03T13:49:14+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/prime-posts.com\/wp-content\/uploads\/2021\/08\/hero-12.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"3000\" \/>\n\t<meta property=\"og:image:height\" content=\"1800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/prime-posts.com\/fr\/services\/gcss\/\",\"url\":\"https:\/\/prime-posts.com\/fr\/services\/gcss\/\",\"name\":\"Syst\u00e8me mondial de service client (GCSS) - PRIME\",\"isPartOf\":{\"@id\":\"https:\/\/prime-posts.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/prime-posts.com\/fr\/services\/gcss\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/prime-posts.com\/fr\/services\/gcss\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/prime-posts.com\/wp-content\/uploads\/2021\/08\/hero-12.jpg\",\"datePublished\":\"2021-05-05T15:58:25+00:00\",\"dateModified\":\"2026-06-03T13:49:14+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/prime-posts.com\/fr\/services\/gcss\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/prime-posts.com\/fr\/services\/gcss\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/prime-posts.com\/fr\/services\/gcss\/#primaryimage\",\"url\":\"https:\/\/prime-posts.com\/wp-content\/uploads\/2021\/08\/hero-12.jpg\",\"contentUrl\":\"https:\/\/prime-posts.com\/wp-content\/uploads\/2021\/08\/hero-12.jpg\",\"width\":3000,\"height\":1800},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/prime-posts.com\/fr\/services\/gcss\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Services\",\"item\":\"https:\/\/prime-posts.com\/fr\/services\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Syst\u00e8me mondial de service client (GCSS)\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/prime-posts.com\/#website\",\"url\":\"https:\/\/prime-posts.com\/\",\"name\":\"PRIME\",\"description\":\"Delivering the future in tracked packets\",\"publisher\":{\"@id\":\"https:\/\/prime-posts.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/prime-posts.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/prime-posts.com\/#organization\",\"name\":\"PRIME\",\"url\":\"https:\/\/prime-posts.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/prime-posts.com\/#\/schema\/logo\/image\/\",\"url\":\"http:\/\/prime-posts.test\/wp-content\/uploads\/2021\/11\/prime-logo@2x.png\",\"contentUrl\":\"http:\/\/prime-posts.test\/wp-content\/uploads\/2021\/11\/prime-logo@2x.png\",\"width\":1060,\"height\":218,\"caption\":\"PRIME\"},\"image\":{\"@id\":\"https:\/\/prime-posts.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.linkedin.com\/company\/prime-posts\",\"https:\/\/www.youtube.com\/channel\/UCLldkKJXxRSKqAtq9ZgiPaQ\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Syst\u00e8me mondial de service client (GCSS) - PRIME","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/prime-posts.com\/fr\/services\/gcss\/","og_locale":"fr_FR","og_type":"article","og_title":"Syst\u00e8me mondial de service client (GCSS) - PRIME","og_description":"Le syst\u00e8me mondial de service client permet de suivre les livraisons et les retours, de sorte que les questions peuvent \u00eatre trait\u00e9es et r\u00e9solues","og_url":"https:\/\/prime-posts.com\/fr\/services\/gcss\/","og_site_name":"PRIME","article_modified_time":"2026-06-03T13:49:14+00:00","og_image":[{"width":3000,"height":1800,"url":"https:\/\/prime-posts.com\/wp-content\/uploads\/2021\/08\/hero-12.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/prime-posts.com\/fr\/services\/gcss\/","url":"https:\/\/prime-posts.com\/fr\/services\/gcss\/","name":"Syst\u00e8me mondial de service client (GCSS) - PRIME","isPartOf":{"@id":"https:\/\/prime-posts.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/prime-posts.com\/fr\/services\/gcss\/#primaryimage"},"image":{"@id":"https:\/\/prime-posts.com\/fr\/services\/gcss\/#primaryimage"},"thumbnailUrl":"https:\/\/prime-posts.com\/wp-content\/uploads\/2021\/08\/hero-12.jpg","datePublished":"2021-05-05T15:58:25+00:00","dateModified":"2026-06-03T13:49:14+00:00","breadcrumb":{"@id":"https:\/\/prime-posts.com\/fr\/services\/gcss\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/prime-posts.com\/fr\/services\/gcss\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/prime-posts.com\/fr\/services\/gcss\/#primaryimage","url":"https:\/\/prime-posts.com\/wp-content\/uploads\/2021\/08\/hero-12.jpg","contentUrl":"https:\/\/prime-posts.com\/wp-content\/uploads\/2021\/08\/hero-12.jpg","width":3000,"height":1800},{"@type":"BreadcrumbList","@id":"https:\/\/prime-posts.com\/fr\/services\/gcss\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Services","item":"https:\/\/prime-posts.com\/fr\/services\/"},{"@type":"ListItem","position":2,"name":"Syst\u00e8me mondial de service client (GCSS)"}]},{"@type":"WebSite","@id":"https:\/\/prime-posts.com\/#website","url":"https:\/\/prime-posts.com\/","name":"PRIME","description":"Delivering the future in tracked packets","publisher":{"@id":"https:\/\/prime-posts.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/prime-posts.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/prime-posts.com\/#organization","name":"PRIME","url":"https:\/\/prime-posts.com\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/prime-posts.com\/#\/schema\/logo\/image\/","url":"http:\/\/prime-posts.test\/wp-content\/uploads\/2021\/11\/prime-logo@2x.png","contentUrl":"http:\/\/prime-posts.test\/wp-content\/uploads\/2021\/11\/prime-logo@2x.png","width":1060,"height":218,"caption":"PRIME"},"image":{"@id":"https:\/\/prime-posts.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.linkedin.com\/company\/prime-posts","https:\/\/www.youtube.com\/channel\/UCLldkKJXxRSKqAtq9ZgiPaQ"]}]}},"_links":{"self":[{"href":"https:\/\/prime-posts.com\/fr\/wp-json\/wp\/v2\/pages\/3773","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/prime-posts.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/prime-posts.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/prime-posts.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/prime-posts.com\/fr\/wp-json\/wp\/v2\/comments?post=3773"}],"version-history":[{"count":0,"href":"https:\/\/prime-posts.com\/fr\/wp-json\/wp\/v2\/pages\/3773\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/prime-posts.com\/fr\/wp-json\/wp\/v2\/pages\/3771"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/prime-posts.com\/fr\/wp-json\/wp\/v2\/media\/2839"}],"wp:attachment":[{"href":"https:\/\/prime-posts.com\/fr\/wp-json\/wp\/v2\/media?parent=3773"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}